Service

Our dedicated service staff are on hand to help in the unlikely event that your Techne equipment develops a fault. Please contact them with a description of the problem:

E-mail: cpservice@coleparmer.com
Tel: +44 (0) 1785 810475

On occasion it may be necessary for your equipment to be sent back to our service department for repair. In this case please contact the service department for all the required returns paperwork, including the decontamination certificate, which must be included when you return the equipment. Please also ensure you include a clear description of the fault. The decontamination certificate must be completed to certify that the returned item is not contaminated with any harmful substance. Failure to complete this will prevent the repair of your equipment.

Please clearly mark the package for the attention of the service department and post to the following address:

Cole-Parmer Ltd
Gate A
Beacon road
Stone
Staffordshire
ST15 0SA
UK
Service Department

All replacement parts are guaranteed for 6 months and whereever possible returned equipment is turned around within 14 working days. Please contact our service department for further information on onsite repairs and equipment calibration services.


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